Privacy Policy

Last updated: February 2026

At Mama and Z Lactation Services, your privacy matters deeply to me. This policy explains what personal information I collect, how I use it, and how I keep it safe. If you have any questions, please get in touch.

1. Who I Am

Mama and Z Lactation Services is a sole-practitioner lactation consulting business operated by Zetcke Lubbe, Certified Lactation Counselor (CLC), serving southern New Hampshire.

Business name: Mama and Z Lactation Services
Website: MamaAndZ.com
Contact: Contact form

2. Information I Collect

Information you provide directly

When you submit the contact form on this website, I collect:

  • Your first and last name
  • Your email address
  • Your phone number (optional)
  • Your baby's due date or birth date (optional)
  • The service you are enquiring about
  • The content of your message

Information collected automatically

If website analytics are enabled, basic technical information may be collected, such as pages visited, browser type, and general geographic region. This is used only to understand how the website is being used and improve the experience for visitors.

3. How I Use Your Information

I use the information you submit only to:

  • Respond to your enquiry or booking request
  • Provide lactation consulting services you have requested
  • Send you a confirmation that your message was received
  • Follow up regarding your consultation, if relevant

I will never use your information for unsolicited marketing, and I will never sell or share your personal information with third parties for their marketing purposes.

4. Health Information & Confidentiality

As a lactation care provider, I understand that information shared with me — including details about your health, your baby's health, and your feeding journey — is sensitive and personal.

All health-related information shared during consultations or via this website is treated with strict confidentiality. I do not disclose clinical information to any third party without your explicit consent, except where required by law.

If you have questions about how your clinical records are handled, please ask during your consultation.

5. How I Store and Protect Your Information

Enquiries submitted through this website are sent securely to a private email inbox. I take reasonable precautions to protect your information from unauthorised access, including:

  • Using a secure, password-protected email account
  • Not storing contact form submissions in publicly accessible databases
  • Using HTTPS encryption on this website

No method of internet transmission is 100% secure. While I strive to protect your information, I cannot guarantee absolute security.

6. How Long I Keep Your Information

Enquiry emails are retained for as long as needed to provide the service you requested and for a reasonable period thereafter for follow-up purposes. If you would like your information deleted, please contact me and I will action this promptly.

7. Sharing Your Information

I do not sell, trade, or otherwise transfer your personal information to third parties. Your information is not shared with any external company, marketing platform, or data broker.

The only exception would be if I were legally required to disclose information — for example, in response to a lawful court order.

8. Cookies and Analytics

This website may use cookies or analytics tools (such as Google Analytics) to understand how visitors use the site. These tools may collect anonymous information about pages visited and time spent on the site.

You can disable cookies in your browser settings at any time. Disabling cookies will not affect your ability to use the contact form or any other feature of the site.

9. Your Rights

You have the right to:

  • Access the personal information I hold about you
  • Correct any inaccurate information
  • Request deletion of your personal information
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact me and I will respond within a reasonable timeframe.

10. Children's Privacy

This website is intended for use by adults (parents and caregivers). I do not knowingly collect personal information directly from children under the age of 13.

11. Changes to This Policy

I may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. I encourage you to review this page periodically.

12. Contact

If you have any questions or concerns about this privacy policy or how your information is handled, please reach out via the contact page.